1. Delivery Coverage
At present, this website primarily serves customers in Hong Kong, Mainland China and other designated regions.
The actual delivery coverage and logistics arrangements shall be subject to the information displayed on the checkout page.
2. Delivery Methods
Depending on the nature of the products, orders may be dispatched through ambient-temperature delivery or frozen delivery.
Products requiring different temperature conditions may need to be placed in separate orders or checked out separately. Customers should pay attention to the relevant notices displayed on the website when placing an order.
3. Delivery Time
Delivery times may vary depending on product availability, delivery region, logistics arrangements and peak periods such as public holidays and festive seasons.
The general dispatch time and estimated delivery time will be stated on the relevant product page, checkout page or order notification.
4. Free-Delivery Arrangements
The website may offer free delivery subject to a minimum purchase amount.
The applicable minimum purchase amount and other conditions shall be subject to the relevant promotional terms and the information displayed on the checkout page.
Certain promotional products, case deals, bundle offers and special products may not qualify for free delivery.
5. Transfer of Risk
Once the logistics provider has completed delivery and recorded the order as signed for or successfully delivered, the risk relating to the products will generally be regarded as having passed to the customer.
Ketovy shall not be responsible for any loss arising from an incorrect address provided by the customer, no one being available to receive the delivery, delayed collection or failure by the customer to cooperate with the delivery arrangements.
