1. General
Welcome to the Ketovy Official Flagship Store. By browsing, using or purchasing any product through this website, you acknowledge that you have read, understood and agreed to be bound by these Terms & Conditions.
This website is operated by Ketovy and serves customers in Hong Kong, Mainland China and other regions where delivery is available.
2. Product Information
The products sold on this website include Ketovy’s own-brand products and products from our Global Selection range.
Certain products may be supplied by different brands, manufacturers, countries of origin or suppliers. Before placing an order, customers should carefully review the brand, specifications, country of origin, storage requirements and usage or consumption instructions stated on the relevant product page.
3. Accuracy of Information
We make reasonable efforts to ensure that the information provided on this website is accurate and up to date. However, product information may vary slightly due to production batches, packaging updates, supply changes or system display issues.
In the event of any discrepancy, the actual product packaging and product labelling shall prevail.
Ketovy reserves the right to correct or update website content, product information, prices, availability and inventory details at any time without prior notice.
4. Health Disclaimer
The product descriptions, health-related information and other content provided on this website are for general reference only. They do not constitute medical advice, diagnosis or treatment.
If you have any medical condition, food allergy, special dietary requirement, or are pregnant or breastfeeding, you should consult a qualified healthcare professional before consuming or using any product.
Customers are responsible for reviewing the product ingredients, allergen information, nutrition information, storage instructions and usage directions before purchasing or consuming a product.
5. Customer Responsibilities
Customers are responsible for checking the product name, specifications, quantity, storage requirements, delivery method and suitability before placing an order.
Where an incorrect purchase, duplicate order or mistaken product selection is caused by the customer, the matter will be handled in accordance with our Return & Refund Policy.
Customers are also responsible for providing accurate and complete delivery, billing and contact information. Ketovy shall not be responsible for delivery failure, delay or additional costs caused by incorrect or incomplete information provided by the customer.
6. Prices, Promotions and Discounts
All prices, discounts, promotional offers, bundle prices and free-delivery conditions displayed on this website are subject to the information shown at checkout.
Ketovy reserves the right to change prices, promotions, discounts, bundle offers and delivery conditions at any time due to market conditions, supply availability, promotional arrangements or other operational reasons.
Unless otherwise stated, promotions cannot be combined with other discounts or promotional offers.
7. Order Acceptance
After a customer completes payment, the system may issue an order confirmation or payment notification. However, such notification does not necessarily constitute final acceptance of the order or a guarantee that the order will be fulfilled.
Order acceptance and fulfilment remain subject to product availability, payment verification, delivery arrangements and relevant risk-control procedures.
Ketovy reserves the right to cancel or reject an order if:
- The product is out of stock.
- The price or product information is displayed incorrectly.
- The payment is unsuccessful or cannot be verified.
- The customer information is incomplete or inaccurate.
- The delivery address is outside the available delivery area.
- There is suspected fraud, misuse or other abnormal activity.
- The order cannot reasonably be fulfilled due to logistics, supply or operational reasons.
If an order is cancelled after payment has been made, Ketovy will arrange a refund in accordance with the applicable payment method and refund procedures.
8. Intellectual Property Rights
All text, images, graphics, product descriptions, page layouts, designs, logos, trademarks and other content displayed on this website are owned by Ketovy or the relevant rights holders.
Without prior written permission, no person may copy, reproduce, modify, publish, distribute, transmit, display, republish or use any website content for commercial purposes.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Ketovy shall not be liable for any indirect, incidental, consequential or special loss arising from or relating to:
- The use of or inability to use this website.
- Delayed order processing or dispatch.
- Delivery delays or delivery failure.
- Errors or delays caused by third-party logistics providers.
- Website, system, network or payment-platform interruptions.
- Product shortages or supplier-related circumstances.
- Events beyond Ketovy’s reasonable control.
- Any unauthorised access, technical failure or system interruption.
Nothing in these Terms & Conditions shall exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
10. Force Majeure
Ketovy shall not be responsible for any delay, failure or interruption caused by circumstances beyond its reasonable control, including but not limited to natural disasters, severe weather, epidemics, pandemics, fire, flood, war, civil unrest, strikes, government restrictions, customs delays, transport disruption, supplier interruption, telecommunications failure or system failure.
Where such circumstances occur, Ketovy will make reasonable efforts to notify affected customers and arrange fulfilment, rescheduling, cancellation or refund where appropriate.
11. Changes to These Terms
Ketovy reserves the right to amend, update or revise these Terms & Conditions at any time.
The updated version will be published on this website and will take effect immediately upon publication or on the effective date stated in the updated version.
Customers are encouraged to review these Terms & Conditions regularly. Continued use of the website or purchase of products after the updated version has been published constitutes acceptance of the revised Terms & Conditions.
12. Governing Language
If there is any inconsistency between the Chinese and English versions of these Terms & Conditions, the Chinese version shall prevail, unless otherwise required by applicable law.
